Relay Rewards Program
Terms and Conditions

Last updated January 23, 2019

  • PLEASE READ THESE RELAY REWARDS PROGRAM TERMS AND CONDITIONS (“TERMS”) CAREFULLY AND RETAIN THEM FOR YOUR RECORDS. THESE TERMS GOVERN YOUR PARTICIPATION IN THE RELAY REWARDS PROGRAM (THE “REWARDS PROGRAM”) OFFERED TO CARDHOLDERS BY SUNRISE BANKS, N.A AND ADMINISTERED BY URBAN FT, INC. (“PROGRAM ADMINISTRATOR”) UNDER LICENSE BY TOMORROW LOYALTY SERVICES, LLC, A WHOLLY OWNED SUBSIDIARY OF GROUP ONE THOUSAND ONE, LLC. IF YOU DO NOT AGREE TO ALL OF THESE TERMS, YOU MAY NOT PARTICIPATE IN THE REWARDS PROGRAM.
  • The terms “we,” “our” and “us” refer to Sunrise Banks, N.A. (“Sunrise Banks”). The words “you,” “your” and “Cardholder” refer to each person who has (i) purchased a Relay Planned-Spend Account from Guggenheim Life and Annuity Company (d/b/a Guggenheim Life and Annuity Insurance Company in California; NAIC#83607) (“Guggenheim Life”), a Delaware-domiciled insurance company with its principal office in Indianapolis, Indiana, and (ii) been issued a Relay-branded Visa® prepaid card (“Relay Card”) by Sunrise Banks. The Rewards program is void where and to the extent prohibited by law. The Relay Visa® Prepaid Card Cardholder Agreement (“Cardholder Agreement”) applicable to your Relay Card will continue to govern your use of the Relay Card; provided these Terms will govern in any matter relating to the Rewards program.
  • You will be automatically enrolled in the Rewards program when your Relay Card is activated. By viewing these Terms, clicking the “Submit My Application” button on the page titled “Review and Sign All Documents,” and activating your Relay Card, you acknowledge and agree to be bound by these Terms.
    1. What is the Relay Rewards program; How does it Work? The Rewards program is administered by the Program Administrator and has three components:
      1. Relay Planned-Spend Account. Before you are issued a Relay Card, you must purchase a Relay Planned-Spend account (“Relay Planned-Spend Account”). The Relay Planned-Spend Account is a single premium immediate annuity issued by Guggenheim Life, form number GLA-SPIA-RL-01 or a variation of such, which pays equal payouts each month over the contracted period for the amount you contribute to your Relay Planned-Spend Account. If you are approved for a Relay Planned-Spend Account, payouts will be deposited directly to the Relay Card or as otherwise provided under your Relay Planned-Spend Account contract. The Rewards program and/or certain features may not be available in all states.
      2. Relay Visa® Prepaid Card Account. When you purchase a Relay Planned-Spend Account, you will also apply for a Relay Card. If you are approved for a Relay Card, the Relay Card will allow you to receive direct deposits, including payouts from your Relay Planned-Spend Account, and make purchases or ATM withdrawals. Please refer to your Cardholder Agreement for more information regarding the terms and usage of your Relay Card.
      3. Rewards program. For each monthly payout you receive from your Relay Planned-Spend Account that is deposited to your Relay Card, you are eligible to make qualifying purchases to earn and redeem cashback rewards. “Eligible Spend” (1) refers to the sum of all monthly Relay Planned-Spend Account payouts you have accrued on your Relay Card as of a certain date that have not been spent on qualifying purchases and (2) represents the maximum amount of qualifying purchases you have available to earn cashback rewards.
        1. How to Earn Cashback Rewards. You can earn cashback on all purchases with your Relay Card, except when you enter a PIN or make an ACH transfer (using your Relay Card bank account and routing number). The Program Administrator, subject to Sunrise Banks oversight, reserves the right to determine whether a particular transaction is a qualifying purchase. The amount of monthly cashback rewards you earn is calculated by multiplying your Cashback Rate (defined below) by the amount of your monthly qualifying purchases; provided that the amount of your qualifying purchases cannot exceed your Eligible Spend for purposes of calculating your cashback reward amount. For example, if your Eligible Spend at the beginning of a month is $200 and your Cashback Rate is 3%, you will be eligible to earn up to $10 in cashback rewards on the qualifying purchases you make that month with your Relay Card. In the event your monthly qualifying purchases do not meet or exceed your Eligible Spend amount, at the beginning of the next month your un-spent Eligible Spend amount will be added to that month’s Relay Planned-Spend Account payout for purposes of calculating your Eligible Spend for the month.
        2. Cashback Rate. Your “Cashback Rate” is the percentage you are eligible to earn on qualifying signature purchases, up to the Eligible Spend amount, initially as shown on the Relay Cashback Rewards Schedule attached hereto as Exhibit A. Your Cashback Rate may be fixed for the life of the Rewards program or may increase each year, depending on your specific Relay Planned-Spend Account. Please refer to the Relay Cashback Rewards Schedule in Exhibit A for more details.
        3. Redemption of Cashback Rewards. The Program Administrator will calculate and automatically load your earned cashback rewards directly to your Relay Card once each month. cashback earning periods are one month long and begin on the day you receive your monthly Relay Planned-Spend Account payout. Your earned cashback rewards will be loaded to your Relay Card no later than 35 days following the end of the cashback earning period during which the rewards were earned. All cashback rewards are non-transferrable.
    2. What Cashback Rate can I Expect? Cashback Rates are determined by the specific Relay Planned-Spend Account you purchased. Please refer to the Relay Cashback Rewards Schedule in Exhibit A for details. If in any given monthly period you have Eligible Spend on your Relay Planned-Spend Account with different Cashback Rates due to an increase in rate from one year to the next, cashback rewards from qualifying purchases will be calculated by first using Eligible Spend with the highest Cashback Rate before using that with lower rates.
    3. When Does My Ability to Earn Rewards Expire? Your ability to earn cashback rewards does not expire, provided (i) you have un-spent Eligible Spend amounts outstanding in connection with your Relay Card, (ii) your Relay Card has not expired or been cancelled, and (iii) your participation in the Rewards program has not been suspended or terminated by Sunrise Banks. Un-spent Eligible Spend is cumulative and Cashback Rates are effective until Eligible Spend has been exhausted by making qualifying purchases.
    4. Do Cashback Rewards Expire? Earned cashback rewards are automatically loaded to your Relay Card on a monthly basis. Funds loaded to the Relay Card do not expire, but the Relay Card itself has an expiration date. Please see your Cardholder Agreement for details regarding Relay Card replacement and expiration.
    5. Do Funds Loaded to the Relay Card Other Than from Relay Planned-Spend Account payouts Contribute to Eligible Spend? No, only payouts from your Relay Planned-Spend Account contribute to Eligible Spend and toward calculating your cashback reward amount. Funds earned as cashback rewards do not contribute to Eligible Spend.
    6. Other Limitations. We reserve the right to interpret Rewards program rules and policies in our sole discretion in accordance with their terms and will be the final authority on the Rewards program.
    7. Termination; Notice of Changes. We may modify, restrict, cancel, suspend or terminate the Rewards program at any time without compensation or prior notice to you, except as required by law. We also reserve the right to suspend, cancel or terminate your participation in the Rewards program at any time without compensation or notice to you, except as required by law. In the event the Rewards program, your participation in the Rewards program, or your Relay Card is terminated or cancelled by us, you will still be eligible to receive any cashback rewards earned up to the date of termination, and you may need to contact the Program Administrator to make alternative arrangements for receiving your Relay Planned-Spend Account payouts. Sunrise Banks is not responsible for the operation or administration of your Relay Planned-Spend Account. All material changes to the Rewards program will be reflected in these Terms and will be effective immediately upon posting of the revised Terms to the Rewards program website, www.relayrewards.com, or to the Relay App. You waive any right to receive specific notice of such changes, subject to applicable law.
    8. Disclaimer of Warranties and Limitation of Liability. The Rewards program is provided without representation or warranty of any kind, either express or implied, to the extent permitted by applicable law. Neither we, the Program Administrator, nor our service providers will be liable for any damages whatsoever, including, without limitation, direct, indirect, special, consequential, incidental, punitive damages or any other losses or expenses arising in connection with participation in the Rewards program. You agree to release, discharge and hold harmless Sunrise Banks, the Program Administrator, and any person or entity who has acted on behalf of Sunrise Banks or the Program Administrator from any and all claims of any sort, type, kind or nature that you may have arising out of or in any way relating to your participation in the Rewards program or any cashback reward, including (but not limited to) claims for or due to personal injury, property damage, accident, sickness, delay, cancellation, postponement, inconvenience, penalty, fines, fees, refunds or other irregularities that may occur, are related to, or that may be caused by or arise out of your participation in the Rewards program. You acknowledge that neither the Program Administrator nor Sunrise Banks will have liability for any claim, demand, penalty, or payment obligation arising out of or relating to the Relay Planned-Spend Account. Notwithstanding the foregoing, we will be responsible for any damages resulting from our own gross negligence in performing our obligations under these Terms.
    9. Severability and Waiver. If any provision of these Terms is finally adjudicated to be contrary to law, such provision will be changed and interpreted so as to best accomplish the objectives of the original provision to the fullest extent allowed by law, and the remaining provisions of these Terms will remain in full force and effect. Any failure by us to enforce a particular term or condition does not constitute a waiver of such term or condition.
    10. Communications with You. We or the Program Administrator may contact you regarding any matter related to the Rewards program by mail, telephone or electronic communications using any email address, telephone number, or physical address you provide in connection with your Relay Card. You agree to update your contact information immediately following any change in such information by submitting your information online at relayrewards.com or by calling 1-844-505-1477.
    11. Rewards Program Website. Despite our best efforts to ensure accuracy, errors on the Rewards program website or the Relay App may occasionally occur. We reserve the right to correct such errors at any time, even if it affects cashback rewards already loaded to your Relay Card. Neither the Program Administrator nor Sunrise Banks is responsible for any delay or difficulty accessing the Rewards program website or the Relay App due to scheduled maintenance or circumstances beyond our control.
    12. Contact. If you have any questions regarding the Rewards program or any cashback reward, you may visit us at relayrewards.com or by telephone at 1-844-505-1477.
    13. Privacy. When you apply for a Relay Card, you agree to provide your information directly to Sunrise Banks and the Program Administrator, subject to Sunrise Banks and the Program Administrator’s respective privacy policies. All information collected about you in connection with the Relay Card and Rewards program is subject to the Sunrise Banks Privacy Policy.

Exhibit A

Relay Cashback Rewards Schedule

Your Cashback Rate schedule is determined by the specific Relay Planned-Spend Account you choose at enrollment. We offer Relay Planned-Spend Accounts that range from 3 to 7 years in duration.

Current Cashback Rates by plan term:

Selected Plan Term Applicable Cashback Rate on Qualifying Transactions
3-year3.00%
4-year4.00%
5-year5.00%
6-year6.00%
7-year7.00%

*Cashback Rates as of 1/23/2019. Cashback Rates are subject to change

Sample 3-year Relay Planned-Spend Account assuming $500 monthly payouts and a Cashback Rate of 3%:

Plan Month Relay Planned-Spend Account Payouts / Eligible Spend Cashback Rate Cashback Potential
1$500.003%$15.00
2$500.003%$15.00
3$500.003%$15.00
4$500.003%$15.00
5$500.003%$15.00
6$500.003%$15.00
7$500.003%$15.00
8$500.003%$15.00
9$500.003%$15.00
10$500.003%$15.00
11$500.003%$15.00
12$500.003%$15.00
13$500.003%$15.00
14$500.003%$15.00
15$500.003%$15.00
16$500.003%$15.00
17$500.003%$15.00
18$500.003%$15.00
19$500.003%$15.00
20$500.003%$15.00
21$500.003%$15.00
22$500.003%$15.00
23$500.003%$15.00
24$500.003%$15.00
25$500.003%$15.00
26$500.003%$15.00
27$500.003%$15.00
28$500.003%$15.00
29$500.003%$15.00
30$500.003%$15.00
31$500.003%$15.00
32$500.003%$15.00
33$500.003%$15.00
34$500.003%$15.00
35$500.003%$15.00
36$500.003%$15.00